System Issues

Thank you for contacting SalonRunner Support. We apologize for those of you that tried to call and could not get through this afternoon. We were experiencing an extremely HIGH call volume. Please accept our apology for not being able to answer all calls and/or if we missed you in returning voicemails.  Rest assure we take all these matters very seriously. Our engineering team will be keeping an even closer eye the slow response time.

 
August 23, 2016
11:55 CDT
The engineering team is monitoring the connectivity speed.

10:30 CDT
Resolved:Performance Issues
10:10a CDT
We have resolved most of the performance problems, but we're still monitoring the application.

9:13a CDT

We are aware of intermittent response time issues with the application. Our Engineering team are continuing to investigate the root cause of the the response time in the application.
 
August 1, 2016
3:00p CDT
RESOLVED: Performance Issues
The engineering team has identified and fixed the root cause of the slowness. We apologize for this unusual service interruption and appreciate your continued loyalty.

2:27p CDT
Our Engineering team have identified the cause for slow response and are implementing a fix.
We'll continue to provide updates as we work through this.


12:30p CDT
We are working to restore full speed and appreciate your patience.

11:13a CDT
We are aware of intermittent response time issues with the application. Our Engineering team are continuing to investigate the root cause of the the response time in the application.
 
 

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