SalonRunner

Troubleshooting

Disable Popup Blockers

Here is how you'll disable pop-up blockers in our recommended Internet Browsers (Google Chrome & Mozilla Firefox), as well as Safari. Chrome (Windows computer) By default, Chrome will notify you when a pop...

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How to check Text-Email Delivery

You can use this report to view when Text Reminders and Confirmations are sent to clients, and more specifically, what they say. You are also able to see any attempted replies from clients! * This report is o...

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How to Clear Browser History on Mobile Devices

iPad/iPhone 1. Open the Settings app 2. Scroll down your settings and tap Safari 3. Scroll down and tap "Clear History and Website Data" (If the button is unavailable to tap/grayed out, then there is...

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Troubleshooting Communications with Clients

If a client reports that they did not receive a text/email confirmation or reminder from your business, follow these recommended steps: 1. Check your Advanced Settings are Setup Correctly: Manage > Advan...

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Troubleshooting Employee Communications

If employees should be getting text notifications, but aren’t, follow these steps to make sure all is set up correctly: 1. Check your Advanced Settings are Setup Correctly: Manage > Advanced Settings >...

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Troubleshooting Credit Card Swiper

We understand how crucial it is that your client gets checked out in a timely fashion; both for the experience of your client and for your business. This article will assist you in making sure the connection of...

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Star TSP100 Receipt Printer: Troubleshooting

Whether your receipts are not printing, or just looking a little odd, here are some tips for troubleshooting your Star TSP100 Receipt Printer on a Windows computer. Your receipts are not printing, but you have...

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